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April 13, 2020  

AI and Bots in Cx - Frank Eliason on Engati CX

April 13, 2020

Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users.

Blog link: https://blog.engati.com/frank-eliason-customer-experience/

Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it’s an important aspect of digital, and more.
Frank Eliason speaks about how AI can be used to create better and safer experiences for customers.
He says that the only way that we, as businesses can provide exactly what the customer wants at the exact time when they want it, is by adopting Artificial Intelligence.

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