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September 8, 2021  

Conversational Intelligence in FinTech | Lilia Stoyanov talks on Engati CX

September 8, 2021

Engati is the world’s leading multilingual Digital CX platform.
It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.

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www.engati.com/cx-community/conversational-intelligence-in-fintech

Lilia Stoyanov, CEO at Transformify shares her thoughts on conversational intelligence for internal and customer support/lead generation and even processes like policy issuance and claim filing. She talks about how are AI-powered chatbots changing the customer support scenario in the insurance industry and What are some applications where we can enhance customer experience

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