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Misha Hanin, President & CEO, Deep-dive Technology Group talks about Digital transformation — from a novelty to a necessity on Engati CX. He believes that in 1 or 2 years enterprises will have implemented technology in everything. He also points out that the cloud is much cheaper and accessible, cloud adoption is on the peak and pandemic has just accelerated it. He also rightly mentions that chatbots are the future of CX.
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