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June 12, 2020  

Intrinsic motivation for extrinsic results - Claire Boscq-Scott on Engati CX

June 12, 2020

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Claire Boscq-Scott, Keynote Speaker, and Global CX Guru talks about Intrinsic motivation for extrinsic results on Engati CX. He says AI and tech are incredible ways to understand customers, build conversations, and personalize data. Technology is incredible, but it will not replace humans. Tech should be used as much as possible, but the human touch is very important and both should work in a combined way.

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