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Raul Gullermo Amigo, Founder of Umuntu, CX Crafter, and Speaker talks about the 4 building blocks of CX on Engati CX. He says If you cannot deliver memorable customer experience through technology, you won't be successful, be pro-active in designing solutions for a better experience. Customers change their minds after every interaction. Technology is the key and it drives experiences, therefore, be innovative.
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