Engati CX

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May 28, 2020  

The AI BIAS - Dean Gratton on Engati CX

May 28, 2020

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Dean Anthony Gratton, Technology and Global Influencer talks on Engati CX. He mentions why he is not a big fan of conversational AI for Cx. According to him automated system is great but we’re not at that point, we tend to ramble, and tech doesn't understand that.

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