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September 23, 2020  

Achieving success via customer journey mapping - Jim Tincher

September 23, 2020

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.
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Jim Tincher, Founder & CEO, Heart of the customer talks about Achieving success via customer journey mapping on Engati CX. He says that mapping your customers journey is extremely important, to know the various touch-points. He also separates the customer journey map into 3 categories.

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