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May 31, 2020  

Empathizing with customers - Annette Franz on Engati CX

May 31, 2020

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.
https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg
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Annette Franz, Founder and CEO of CX Journey Inc. talks about Customer Understanding on Engati CX. She says technology is not experienced, its about emotion, interaction therefore we cannot throw tech to solve people's problems - it has to be a facilitator.

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