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September 24, 2020  

The evolution of call center management - Colin Taylor on Engati CX

September 24, 2020

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Colin Taylor CEO & Cheif Chaos Officer of The Taylor Reach Group, Inc.talks about the evolution of call center management on Engati CX. He says that what companies need to do is to exceed customer expectations at every point in the customer journey map. He also mentions how technology is a tool and not only an end in itself.

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